Since Cyprus transitioned from the old DVB-T broadcasting standard to the newer DVB-T2, many households have experienced problems tuning into the new frequencies despite completing necessary settings or installing decoders. Hellas Sat, the license-holder for the new network, attributes most issues to outdated antenna installations, faulty cabling, and unsuitable decoders, noting that a small percentage of viewers are affected.

Authorities emphasize that the switch to DVB-T2 was mandatory to improve broadcasting quality and free up spectrum for mobile telephony. The system delivers high-definition signals but is more sensitive to older home installations, leading to reception problems. Many consumers reportedly delayed preparations until the last moments, despite a three-month transition period.

Support teams from Hellas Sat are available to assist installers, while Helas Sat and the Deputy Ministry urge consumers to check cabling, update television settings—often changing the country selection to Britain or Greece—or purchase new high-quality decoders or TVs. The transition mirrors experiences in other countries, and customer service has received numerous calls seeking help with the new system.