Passenger complaints about flight cancellations and delays drop significantly at Cyprus airports in 2026
Passenger complaints concerning flight cancellations and delays at Cyprus international airports have sharply decreased in 2026, following peak disruptions in 2024 and 2025, according to the Cyprus Consumers Association. Notably, no new complaints were filed during the recent busy summer travel period for Larnaca and Paphos airports. The previous surge involved reports of overbooking, baggage mishandling, software issues, and delayed compensation claims.
Despite operational improvements, communication challenges persist between passengers and airlines. Consumers face lengthy response times, typically three to four weeks, and limited direct telephone support, relying mostly on email. Airlines frequently invoke exceptional circumstances such as weather or strikes to avoid financial compensation under European Regulation 261/2004, though these claims require strict proof.
Looking ahead, significant EU passenger rights reforms will come into force in 2027, aiming to enforce a 30-day deadline for airlines to process compensation claims and improve passenger protections. The changes will also introduce clearer pricing rules, free seating arrangements for parents with children under 14, free personal items, and eliminate fees for minor boarding pass corrections.
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